SAP Knowledge Base Article - Preview

3016867 - Email triggers every time an Incident is saved in ITSM - Solution Manager 7.2

Symptom

In ITSM CRM Web UI, every time an Incident is edited and/or saved an email is triggered to the Reporter even though the status has not been changed.


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Environment

Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, Solution Manager 7.2, ITSM, CRM Web UI, email, triggered, sent, in process, saved, action, every, change, status, reporter, ZMIN_STD_MAIL_REPORTER, SMIN, ZMIN_STD, &STATUS_CHANGE& = X , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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