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3016867 - Email triggers every time an Incident is saved in ITSM - Solution Manager 7.2


In ITSM CRM Web UI, every time an Incident is edited and/or saved an email is triggered to the Reporter even though the status has not been changed.



Solution Manager 7.2


SAP Solution Manager 7.2


SOLMAN, Solution Manager 7.2, ITSM, CRM Web UI, email, triggered, sent, in process, saved, action, every, change, status, reporter, ZMIN_STD_MAIL_REPORTER, SMIN, ZMIN_STD, &STATUS_CHANGE& = X , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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