Symptom
Getting an error of "Error "Unexpected response when requesting tenant token for <Customer Bizx CompanyID> - 401 errorHttpCode\":\401\".... Unable to authenticate the client (Login failed - login from" in Manage People Connection Integration page.
Environment
SAP SuccessFactors Career Development Planning
Reproducing the Issue
Admin Center > Manage People Connection Integration
Cause
Caused by IP ranges for SAP AI datacenters are not allow listed.
Resolution
IP addresses need to allow listed:
Note: This need to be defined in Provisioning > Company Settings > Restrict access to IP range (Provisioning access required. If no access to provisioning, please engage customer support via ticket. Component LOD-SF-CDP-CE
For the following SF BizX Data Centers:
DC2 Production |
DC2 SalesDemo |
DC2 Preview |
DC12 Production |
DC12 Rot |
DC12 Preview |
DC15 Production |
DC16 Production |
DC44 Preview |
DC44 Production |
They map to PLM EU DC, so the IP ranges are following:
52.59.128.222, 52.28.241.88, 18.184.81.94
For following SF BizX Data Centers:
DC4 Production |
DC4 SalesDemo |
DC4 Preview |
DC8 Production |
DC8 SalesDemo |
DC8 Preview |
DC10 Production |
DC10 Preview |
DC17 Preview |
DC 17 Production |
DC19 Preview |
DC19 Production |
DC40 SalesDemo |
DC41 Preview |
DC41 Production |
DC42 Preview |
DC42 Production |
DC47 Preview |
DC47 Production |
They map to PLM US DC, so the IP ranges are following:
35.202.96.192, 35.193.171.152, 35.193.168.31, 35.202.69.204, 35.202.175.147, 35.193.69.164, 35.202.1.6, 23.236.63.113, 35.193.30.116, 35.202.66.196, 34.68.152.205, 35.222.158.222, 104.197.20.168, 35.232.105.70, 35.224.211.196, 35.222.192.158, 35.193.8.172
Note: IP addresses may change without prior notice. For updated and information about Allow listing IP addresses for each Datacenter, please refer to this Help Guide.
After Allow listing the IPs, customer also has to uncheck the checkbox "Enable People Connection" in Admin Center > Manage People Connection Integration. Which is to disable integration to the AI data center, and reactivate afterwards, so that the data sync could be triggered.
Keywords
PLM, People Like Me, Career Explorer, Error, login failed - login from, visit_idx, 401 , KBA , LOD-SF-CDP-CE , Career Explorer , Problem
Product
Attachments
restrict IP address.PNG |