3016222 - Error "Unexpected response when requesting tenant token for <Bizx CompanyID> - 401..." - Career Explorer

Getting an error of "Error "Unexpected response when requesting tenant token for <Customer Bizx CompanyID> - 401 errorHttpCode\":\401\".... Unable to authenticate the client (Login failed - login from" in Manage People Connection Integration page.

SAP SuccessFactors Career Development Planning

Admin Center > Manage People Connection Integration

Caused by IP ranges for SAP AI datacenters are not allow listed.

IP addresses need to allow listed: 

Note: This need to be defined in Provisioning > Company Settings > Restrict access to IP range (Provisioning access required. If no access to provisioning, please engage customer support via ticket. Component LOD-SF-CDP-CE

For the following SF BizX Data Centers:

They map to PLM EU DC, so the IP ranges are following:

52.59.128.222, 52.28.241.88, 18.184.81.94

For following SF BizX Data Centers:

They map to PLM US DC, so the IP ranges are following:

35.202.96.192, 35.193.171.152, 35.193.168.31, 35.202.69.204, 35.202.175.147, 35.193.69.164, 35.202.1.6, 23.236.63.113, 35.193.30.116, 35.202.66.196, 34.68.152.205, 35.222.158.222, 104.197.20.168, 35.232.105.70, 35.224.211.196, 35.222.192.158, 35.193.8.172

Note: IP addresses may change without prior notice. For updated and information about Allow listing IP addresses for each Datacenter, please refer to this Help Guide.

After Allow listing the IPs, customer also has to uncheck the checkbox "Enable People Connection" in Admin Center > Manage People Connection Integration. Which is to disable integration to the AI data center, and reactivate afterwards, so that the data sync could be triggered.

PLM, People Like Me, Career Explorer, Error, login failed - login from, visit_idx, 401 , KBA , LOD-SF-CDP-CE , Career Explorer , Problem