SAP Knowledge Base Article - Public

3016222 - Error "Unexpected response when requesting tenant token for <Bizx CompanyID> - 401..." - Career Explorer

Symptom

Getting an error of "Error "Unexpected response when requesting tenant token for <Customer Bizx CompanyID> - 401 errorHttpCode\":\401\".... Unable to authenticate the client (Login failed - login from" in Manage People Connection Integration page.

Environment

SAP SuccessFactors Career Development Planning

Reproducing the Issue

Admin Center > Manage People Connection Integration

Cause

Caused by IP ranges for SAP AI datacenters are not allow listed.

Resolution

IP addresses need to allow listed: 

Note: This need to be defined in Provisioning > Company Settings > Restrict access to IP range (Provisioning access required. If no access to provisioning, please engage customer support via ticket. Component LOD-SF-CDP-CE

For the following SF BizX Data Centers:

DC2 Production

DC2 SalesDemo

DC2 Preview

DC12 Production

DC12 Rot

DC12 Preview

DC15 Production

DC16 Production

DC44 Preview

DC44 Production

They map to PLM EU DC, so the IP ranges are following:

52.59.128.222, 52.28.241.88, 18.184.81.94

 

For following SF BizX Data Centers:

DC4 Production

DC4 SalesDemo

DC4 Preview

DC8 Production

DC8 SalesDemo

DC8 Preview

DC10 Production

DC10 Preview

DC17 Preview

DC 17 Production

DC19 Preview

DC19 Production

DC40 SalesDemo

DC41 Preview

DC41 Production

DC42 Preview

DC42 Production

DC47 Preview

DC47 Production

They map to PLM US DC, so the IP ranges are following:

35.202.96.192, 35.193.171.152, 35.193.168.31, 35.202.69.204, 35.202.175.147, 35.193.69.164, 35.202.1.6, 23.236.63.113, 35.193.30.116, 35.202.66.196, 34.68.152.205, 35.222.158.222, 104.197.20.168, 35.232.105.70, 35.224.211.196, 35.222.192.158, 35.193.8.172

Note: IP addresses may change without prior notice. For updated and information about Allow listing IP addresses for each Datacenter, please refer to this Help Guide.


After Allow listing the IPs, customer also has to uncheck the checkbox "Enable People Connection" in Admin Center > Manage People Connection Integration. Which is to disable integration to the AI data center, and reactivate afterwards, so that the data sync could be triggered.



Keywords

PLM, People Like Me, Career Explorer, Error, login failed - login from, visit_idx, 401 , KBA , LOD-SF-CDP-CE , Career Explorer , Problem

Product

SAP SuccessFactors HXM Core 2011

Attachments

restrict IP address.PNG