SAP Knowledge Base Article - Public

3016175 - Not possible to change cost center of user who withdrew from class

Symptom

LMS admins are unable to change the cost center for cancelled orders.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. login to LMS admin and go to class;
  2. go to the registration financial tab;
  3. Hit edit and observe that is it not possible to modify the cost center when the order status is cancelled.

Cause

This is an expected behavior, LMS has been designed to no allow changing the cost center for order in cancelled status.

Resolution

If refund or payment is needed, the admin can create the transaction adding a different cost or profit center.

Keywords

lms, sap, transaction, financial, order, cancelled status, cost center, unable to edit , KBA , LOD-SF-LMS-TRA , Training Planner , How To

Product

SAP SuccessFactors HXM Core 2011