SAP Knowledge Base Article - Public

3016175 - Not possible to change cost center of user who withdrew from class


LMS admins are unable to change the cost center for cancelled orders.


SAP SuccessFactors Learning

Reproducing the Issue

  1. login to LMS admin and go to class;
  2. go to the registration financial tab;
  3. Hit edit and observe that is it not possible to modify the cost center when the order status is cancelled.


This is an expected behavior, LMS has been designed to no allow changing the cost center for order in cancelled status.


If refund or payment is needed, the admin can create the transaction adding a different cost or profit center.


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SAP SuccessFactors HXM Core 2011