SAP Knowledge Base Article - Public

3016159 - SuccessFactors mobile app crashes in iPod

Symptom

Mobile app crashes when scanning QR code using an iPod device

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

1. QR Code from success factors to scan using camera.

  • Login to the system
  • Go to Options > Mobile
  • Go to Activate using Camera
  • Scan the QR code using your mobile device (Android or iOS)

2. App opens

3. App crashes, no option to enter username and password

Cause

This is expected behavior

Resolution

iPod Touch is not a supported device. Please refer the SAP SuccessFactors system requirements document for the list of supported mobile devices. 

See Also

KBA 2152058 - SuccessFactors Supported Mobile Devices [SF MOB]

Keywords

ipod, mobile, crash, mobile app, application, sf, bizx, qr code, ipod touch , KBA , LOD-SF-FWK-MOB , Mobile Application , Problem

Product

SAP SuccessFactors HXM Core all versions