Symptom
Mobile app crashes when scanning QR code using an iPod device
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
1. QR Code from success factors to scan using camera.
- Login to the system
- Go to Options > Mobile
- Go to Activate using Camera
- Scan the QR code using your mobile device (Android or iOS)
2. App opens
3. App crashes, no option to enter username and password
Cause
This is expected behavior
Resolution
iPod Touch is not a supported device. Please refer the SAP SuccessFactors system requirements document for the list of supported mobile devices.
See Also
Keywords
ipod, mobile, crash, mobile app, application, sf, bizx, qr code, ipod touch , KBA , LOD-SF-FWK-MOB , Mobile Application , Problem
Product
SAP SuccessFactors HXM Core all versions