3016159 - SuccessFactors mobile app crashes in iPod

Mobile app crashes when scanning QR code using an iPod device

SAP SuccessFactors HXM Suite

1. QR Code from success factors to scan using camera.

• Login to the system
• Go to Options > Mobile
• Go to Activate using Camera
• Scan the QR code using your mobile device (Android or iOS)

2. App opens

3. App crashes, no option to enter username and password

This is expected behavior

iPod Touch is not a supported device. Please refer the SAP SuccessFactors system requirements document for the list of supported mobile devices. 

KBA 2152058 - SuccessFactors Supported Mobile Devices [SF MOB]

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