SAP Knowledge Base Article - Public

3016159 - SuccessFactors mobile app crashes in iPod


Mobile app crashes when scanning QR code using an iPod device


SAP SuccessFactors HXM Suite

Reproducing the Issue

1. QR Code from success factors to scan using camera.

  • Login to the system
  • Go to Options > Mobile
  • Go to Activate using Camera
  • Scan the QR code using your mobile device (Android or iOS)

2. App opens

3. App crashes, no option to enter username and password


This is expected behavior


iPod Touch is not a supported device. Please refer the SAP SuccessFactors system requirements document for the list of supported mobile devices. 

See Also

KBA 2152058 - SuccessFactors Supported Mobile Devices [SF MOB]


ipod, mobile, crash, mobile app, application, sf, bizx, qr code, ipod touch , KBA , LOD-SF-FWK-MOB , Mobile Application , Problem


SAP SuccessFactors HXM Core all versions