An error message "Error in getting document from DMS: Invalid service, please check if DMS has been configured properly." is being received a new hire tries to complete e-Signature step. See screenshot below:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Onboarding 2.0
Reproducing the Issue
- Login as the candidate.
- Click on the 'Complete e-Signature of compliance document' tile.
- Accept Terms and Conditions
- Click 'Submit'.
- Error is received.
This error is caused by a misconfiguration in the Provisioning >> Company Settings that prevented the new hire from going through signature (shown in the screenshot below). If you are using e-signature and PFS, "Enable Document Management Service" should be DISABLED in Provisioning.
FOR IMPLEMENTATION PARTNERS:
- Access the customer's Provisioning >> Company Settings.
- Disable the 'Enable Document Management Service' switch.
e-Signature, DMS: Invalid service, please check if DMS has been configured properly, DMS, Enable Document Management Service , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem