SAP Knowledge Base Article - Public

3016149 - Error in getting document from DMS: Invalid service, please check if DMS has been configured properly - Onboarding 2.0

Symptom

An error message "Error in getting document from DMS: Invalid service, please check if DMS has been configured properly." is being received a new hire tries to complete e-Signature step. See screenshot below:


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Login as the candidate.
  2. Click on the 'Complete e-Signature of compliance document' tile.
  3. Accept Terms and Conditions
  4. Click 'Submit'.
  5. Error is received.

Cause

This error is caused by a misconfiguration in the Provisioning >> Company Settings that prevented the new hire from going through signature (shown in the screenshot below). If you are using e-signature and PFS, "Enable Document Management Service" should be DISABLED in Provisioning.

Resolution

FOR IMPLEMENTATION PARTNERS:

  1. Access the customer's Provisioning >> Company Settings.
  2. Disable the 'Enable Document Management Service' switch.
  3. Save

Keywords

e-Signature, DMS: Invalid service, please check if DMS has been configured properly, DMS, Enable Document Management Service , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011