SAP Knowledge Base Article - Public

3015781 - Error "Sorry, we coundn't access the data source. Please contacct your administrator. Error: Error [Server]: (#XXXXX) Can't read the view : _SYS_BIC:t.T.XXXXXXXXXXXXXXXXXXX" encountered when open the duplicated story from template in the embedded SAP Analytics Cloud (SAC) in SuccessFactors

Symptom

  • Duplicate a template story, then open the duplicated story, unable to view the data, got error in the chart "Sorry, we couldn't access the data source. Please contact your administrator. Error: Error [Server]: (#XXXXX) Can't read the view : _SYS_BIC:t.T.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX", the ID in the error messages can be different for different charts, as the data sources are different.
  • Edit the data soure in the duplicated story, the data sources are grey, unable to edit.
  • If duplicate a new created story not from template, the duplicated story can be viewed successfully without any errors.

Environment

  • Embedded SAC in SAP SuccessFactors 

Reproducing the Issue

  1. Login to SuccessFactors and got to Reporting.
  2. Duplicate a template story.
  3. Open the duplicated story, notice the error "Sorry, we couldn't access the data source. Please contact your administrator. Error: Error [Server]: (#XXXXX) Can't read the view : _SYS_BIC:t.T.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX" happened in the charts.
  4. Edit the data source, notice that all the data sources are grey and can not be edited.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped

SuccessFactors 

, KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem

Product

SAP Analytics Cloud 1.0