SAP Knowledge Base Article - Preview

3015733 - No chat or email allocation to agents serving the Communication Panel

Symptom

  • Agents connected to the Communication Panel (CP) and in ready state don't receive any email or chat contacts
  • Emails or chats remain waiting in the queues without being allocated
  • Allocation is possible while using Communication Desktop (CDT), but not CP


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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