SAP Knowledge Base Article - Preview

3015164 - Why is Support Team determination on Category ID using BRF+ not working but Simulation does? - Solution Manager

Symptom

  • Support team determination using BRF+ based on Category ID
  • Action Find Support Team Responsible by FDT Rule is active and configured
  • Support team is not filled correctly based on BRF Plus configuration
  • Simulation in BRF+ works as expected
  • Category ID level 3 is not determining Support Team though Category ID level 2 does
  • BRF +Support Team determination issue


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Environment

SAP Solution Manager 7.20

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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