SAP Knowledge Base Article - Public

3015057 - Customer Usage Data report timeout

Symptom

Intermittently when scheduling the customer usage data report see after a certain period of executing it eventually times out providing a blank report.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Schedule the LMS standard "Customer Usage Data" Report

Cause

Performance locking from DB as per INC0194317 & INC0194317

Resolution

Resolved in b2105 with performance tuning of report query.

See Also

LRN-97673 & LRN-98301

Keywords

SAP sf success factors lms learning customer usage data report timeout timed out blank result no progress , KBA , LOD-SF-LMS-BCJ , Assign (bulk), Add/ Delete Sub/ Cur, Revise, Import , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 1911 ; SAP SuccessFactors Learning 2005 ; SAP SuccessFactors Learning 2011