SAP Knowledge Base Article - Public

3013889 - Workflow rules concatenate does not work with fields more than 60 characters

Symptom

Workflow rules concatenate does not work with fields more than 60 characters.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Administration WoC
  2. Go to Workflow Rules view
  3. Create a workflow rule that concatenates two fields
  4. Go to Service WoC
  5. Go to ticket abc (abc represents the ticket id)
  6. Trigger workflow rule

 

Result: the field is not updated, it is blank.

Cause

When one of the fields that was expected to be concatenated contains more than 60 characters the result of the updated field is blank.

Resolution

This is a known limitation of the workflow concatenation.

Keywords

 workflow, concatenation, 60 , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions