Workflow rules concatenate does not work with fields more than 60 characters.
SAP Cloud for Customer.
Reproducing the Issue
- Go to Administration WoC
- Go to Workflow Rules view
- Create a workflow rule that concatenates two fields
- Go to Service WoC
- Go to ticket abc (abc represents the ticket id)
- Trigger workflow rule
Result: the field is not updated, it is blank.
When one of the fields that was expected to be concatenated contains more than 60 characters the result of the updated field is blank.
This is a known limitation of the workflow concatenation.
workflow, concatenation, 60 , KBA , LOD-CRM-WKF , Workflow , Problem