SAP Knowledge Base Article - Public

3013528 - VSAAS - Unlock external users' account for Native login

Symptom

VSaaS customers will no longer be able to manual unlock external users's account until February 7th's Production patch. Locked field will be included by then. 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access an external user record in LMS Admin side;
  2. Look for the field "Locked"

Resolution

Engineering team is working on a database script to unlock external users's account.

In case it's desired to have the script executed for your system, please create a new ticket to LMS support including the Major Case # in its description.

Major Case: CS20210001056039

Keywords

External User, Native login, unlock account, unlock external user, You cannot login now as you are locked by the application , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions