SAP Knowledge Base Article - Public

3012869 - Candidate Count incorrect in Candidate Workbench in Job Requisition

Symptom

Candidate count is incorrect in Candidate Workbench within the Job Requisition.

There are more or less candidates than what is calculated in the count. For example, when checking the candidate list within the job requisition, there are 10 candidates in the New Applicant Status (default status). However, the applicant pipeline count shows 0. 


* This error happens only for Preview Environment. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Open Candidate Workbench From Job Requisition, the number of candidates in the candidate count (or in each status count) is different from the number of candidates which are actually available in the UI.


Cause

The cause is currently under investigation however, it is the cause is suspected to be a new feature: Auto Data Purge in Preview Instances


https://help.sap.com/viewer/dbdeaf664f894726b21680e3ebaf26d8/2011/en-US/79e6abe32edf4263a1850881450f28f2.html


A workaround has been provided by the engineering team.

  1. Navigate to the candidate workbench, move each application out of its current status and into another, move the application back to the original status that it was moved from.
  2. The change in status will update the Application Status Audit Trail which will should correct the candidate count


Resolution

Our Engineering team are currently investigating the issue and will provide a solution. We will update this article with further updates as the investigation progresses and a solution is confirmed

Keywords

candidate count, mistmatch, incorrect, job requisition, candidate workbench, RCM-86708 , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions