SAP Knowledge Base Article - Public

3012652 - Updating the SuccessFactors Onboarding Company Logo


  • The following message is received when attempting to upload a new company logo in Onboarding

                 Error: An error occurred while uploading the file. This could have been caused by an unsupported file format, a corrupted file or a network time out. Please select the appropriate file and try again.

  • What is the file format and file size needed for company logo in Onboarding?


SAP SuccessFactors Onboarding


Uploading the New Company Logo:

  1. Navigate to Onboarding
  2. Click on Onboarding Dashboard
  3. Click on Settings
  4. Click on Logo Settings
  5. In this page you will see the current logo if there is any and you may use the Choose File button to select the file to be uploaded.
  • The required format for the company logo in Onboarding is: .gif
  • Maximum file size: 183 × 59 pixels

Note: The image file must be saved in the .gif format. Changing extension manually does not work.


SF, success factors, ONB, OBD, on boarding, file type, image , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions