3012535 - [ONB 2.0]Manual Onboarding Error : Unable to insert data due to a server error. Please try again.

Symptom

The following error message displays when we initiate onboarding manually --> "Error : Unable to insert data due to a server error. Please try again."

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

Go to "Add New Hire to Onboarding"
Enter the details
Click on "Initiate Onboarding" or "Provide Additional Data"

Cause

The reason for error is because of an invalid payload is passed in the email field

Resolution

Go to Picklist Centre
Search for ecEmailType Picklist
Ensure that the external codes maintained are single alphabets like in the image below

Keywords

Manual Onboarding, Add New Hire To Onboarding, ecEmailType Picklist , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem

Product

SAP SuccessFactors Onboarding 2011