SAP Knowledge Base Article - Public

3012122 - Site Integrations displays Deployment Datacenter but the same is not applied in the backend - Recruiting Marketing

Symptom

  • After complete the integration between RMK and Bizx in CSB > Settings > Site Configuration > Site Integrations tab the system doesn't behave well;
  • Unable to apply for a job or View Profile after completing the integration in Site Integrations tab.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Reproducing the Issue

  1. Go to CSB >Settings > Site Configuration > Site Integrations tab;
  2. Fill out Company ID and Single Sign-On Security Key (do not change Deployment Data Center);
  3. Save the configuration.

In the backend the deployment data center will be empty.

Cause

For a new customer instance, in the CSB >Settings > Site Configuration > Site Integrations tab the system user will see a deployment data center as selected by default. However, for a new instances not configured, this is actually not in the backend. CSB should not show a value in the deployment data center until the system user has selected something.

Resolution

Engineering is aware of this issue and is working to provide a fix shortly.


Workaround

If you are implementing RMK and you are in the step of configuring the integration in CSB >Settings > Site Configuration > Site Integrations tab, make sure to do the following:

  1. Go to CSB >Settings > Site Configuration > Site Integrations tab;
  2. Change the data center to something else;
  3. Save the configuration;
  4. Change back to the previous (correct) data center value;
  5. Save the configuration.


See Also

3008696 - Unable to Save Career Site Builder Configuration After Importing Site Settings - Recruiting Marketing

3008375 - How to Display Site Integration tab in Career Site Builder - Recruiting Marketing

Keywords

Site Integrations tab, data center, unable to apply now, view profile, CSB, RMK , KBA , LOD-SF-RMK-CSB , Career Site Builder , Known Error

Product

SAP SuccessFactors Recruiting 2011

Attachments

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