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3012055 - Live Activity translation error on chat alert

Symptom

  • You are using SAP Contact Center integration with SAP C4C (Cloud for Customer)
  • When initiating a chat interaction, the browser displays the error:
    FATAL ERROR: Error: "Inactivos" is of type string, expected sap.m.ListType for property "type" of Element sap.m.ColumnListItem#__item6-__table1-0
  • The above error in based on the agent using "Spanish" as their language, for the variable would be different depending on the language used 
  • Chrome Console log:

    Uncaught Error: Invalid XML: {"type":"NOW.PostMessage","eventName":"openframe_show"}
        at Function.error (jquery-dbg.js:258)
        at Function.Q.parseXML (jquery-dbg.js:8016)
        at constructor.processNewMessage (LiveActivityPopup_Dialog-dbg.js:929)
        at constructor._onMessageCall (LiveActivityShellMenu-dbg.js:401)
        at constructor.<anonymous> (LiveActivityShellMenu-dbg.js:338)
        at constructor.b.fireEvent (EventProvider-dbg.js:228)
        at constructor.b.fireEvent (Element-dbg.js:531)
        at constructor._onMessage (LiveActivityXIntegration_detachediFrame.js?eval:1)
        at p (jquery-dbg.js:502)


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Environment

  • SAP Contact Center 7.0
  • SAP C4C 2008

Product

SAP Cloud for Customer core applications 2011 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Live activity, translation error , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , Problem

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