SAP Knowledge Base Article - Preview

3012055 - Live Activity translation error on chat alert


  • You are using SAP Contact Center integration with SAP C4C (Cloud for Customer)
  • When initiating a chat interaction, the browser displays the error:
    FATAL ERROR: Error: "Inactivos" is of type string, expected sap.m.ListType for property "type" of Element sap.m.ColumnListItem#__item6-__table1-0
  • The above error in based on the agent using "Spanish" as their language, for the variable would be different depending on the language used 
  • Chrome Console log:

    Uncaught Error: Invalid XML: {"type":"NOW.PostMessage","eventName":"openframe_show"}
        at Function.error (jquery-dbg.js:258)
        at Function.Q.parseXML (jquery-dbg.js:8016)
        at constructor.processNewMessage (LiveActivityPopup_Dialog-dbg.js:929)
        at constructor._onMessageCall (LiveActivityShellMenu-dbg.js:401)
        at constructor.<anonymous> (LiveActivityShellMenu-dbg.js:338)
        at constructor.b.fireEvent (EventProvider-dbg.js:228)
        at constructor.b.fireEvent (Element-dbg.js:531)
        at constructor._onMessage (LiveActivityXIntegration_detachediFrame.js?eval:1)
        at p (jquery-dbg.js:502)



  • SAP Contact Center 7.0
  • SAP C4C 2008


SAP Cloud for Customer core applications 2011 ; SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Live activity, translation error , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.