SAP Knowledge Base Article - Public

3011502 - Name of the onboardee post second rehire check does not appear in the dashboard

Symptom

  • User is not searchable in the dashboard.
  • There is a delay of 30 mins before the onboardee name appears in the dashboard.

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Login to the instance
  2. Initiate Onboarding for a rehire user
  3. Onboard as new hire in first rehire step
  4. Complete New Hire Data Review (NHDR) and Personal Data Collection (PDC) steps.
  5. Onboard as rehire in second rehire check
  6. User is not searchable in the dashboard.
  7. There is a delay of 30 mins before the onboardee name appears in the dashboard.
  8. HRIS sync needs to be run to sync the EC records to USERS tables.

Resolution

A code-fix has already been introduced by the engineering team to be deployed on b2105 release. The team is still working on the patch and has committed date on the 2nd of February. Note that this is subject for change.

This KBA will be updated as soon as the patch date of the fix is already confirmed.

Internal Ticket: OBX-15645

Patch Ticket: PTCH-34994

Keywords

OBX-15645, 2nd rehire check issues, name of onboardee does not appear in the dashboard, User is not searchable in the dashboard , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding 2011