SAP Knowledge Base Article - Public

3011386 - [ONB 2.0] Create new notification template not working


  • In Step 2 of Custom notification template creation, the Step 3 button appears blank
  • "To Recipient Builder" dropdown appears as blank when trying to create custom notification template.
  • Unable to complete Step 3.


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  • Go to Admin Center > Email Services
  • Try to create a new custom notification
  • In step 2 (Setup rules), you'll notice an issue with the "Step 3" button
  • In Step 3, To Recipient Builder dropdown is blank
  • Unable to complete the step 3 and save the notification template


Known issue with the Engineering Team. Investigating the Root Cause(JIRA in place).


The following workaround is provided by the Engineering Team-

  1. Open an existing template
  2. Move to Step 3
  3. Check the To Recipient Builder dropdown
  4. Post this when you try to create a new template, you can see the Step 3 button and the To Recipient Builders dropdown values(Do not refresh in between)


Onboarding 2.0, Custom Email Template, To Recipient Builder , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2011


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