SAP Knowledge Base Article - Public

3010746 - Error ''Please upload a smaller file size. The following files exceed the 5MB size limit'' Shown When Using Drag and Drop

Symptom

You are trying to upload a file with a size greater than 5MB using the drag and drop functionality and receive the mentioned error message.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open ticket XXX (XXX represents the ticket ID).
  4. Go to the Attachments facet.
  5. Drag and drop a file with a size greater than 5MB
  6. Error message is raised: ''Please upload a smaller file size. The following files exceed the 5MB size limit:''
  7. Add the same file via Add - from Local File.
  8. File is added successfully.

Cause

Drag and drop support multiple files upload hence there is a 5MB limit per file.

Resolution

Use the Add button instead to upload a single file for which a limit up to 20MB max is allowed.

Keywords

Attachments, Upload, 5MB, Drag and Drop, Tickets , KBA , 5mb , attachments , uploads , drag&drop , LOD-CRM-SRP-INT , Ticket Interactions , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008