SAP Knowledge Base Article - Preview

3010607 - Custom IVR "IF" element evaluating condition, does not always get to the exit element when needed

Symptom

  • You may have a custom IVR and notice cases when the prompt is played but the call does not get to exit element.
  • This could be in cases, for example, where the example Conditional IVR is used


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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