SAP Knowledge Base Article - Public

3010597 - How to repair Crystal Reports installation in MS Windows 10?

Symptom

  • Repair option not available.
  • Modify button for Crystal Reports installation grayed out.
  • Unable to perform a repair installation of Crystal Reports.
  • How to repair Crystal Reports installation in MS Windows 10? 

Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
         
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3
          
  • MS Windows 10 

Resolution

  • To replair a Crystal Reports installation in MS Windows 10:
         
    1. In MS Windows 10 Settings, go to "Apps & Features"
    2. Select "Crystal Reports", and  click "Uninstall"
    3. In "Crystal Reports setup", select "Repair"
        
           
  • Below are detailed steps on how to repair Crystal Reports installation:
      
    1. In MS Windows 10, go to "Settings"
         
    2. In "Windows Settings", select "Apps"
       
         Replair - 01.png
           
        
    3. In "Apps", select "Apps & features"
        
         Repair - 02.png  
           
         
    4. Scroll in the list of installed applications, and find: "SAP Crystal Reports ... "
        
    5. Select "SAP Crystal Reports", and click on "Uninstall"  ( Do not worry, it will not uninstall the product. )
        
        Repair - 03.png
        
        
    6. In the popup, click "Uninstall" again
        
        Repair - 04.png
        
        
    7. It may show a User Account Control window with the message:

          "Do you want to allow this app to make changes to your device?"
        
      If you see this message, click "Yes"
        
        Repair - 05.png
        
        
    8. In "Crystal Reports setup" window, select "Repair", and click "Next"
        
        Repair - 06.png
       
          
    9. In the screen "Start Installation", click "Next"
         
        Repair - 07.png
        
        
    10. It will show a progress bar indicating it is uninstalling Crystal Reports, but it is part of the repair installation.
        
      It will later show it is then installing Crystal Reports. This process may take more than 30 minutes.
        
       Repair - 08.png 
          
        
    11. Once completed, it will show the message:

      "SAP Crystal Reports <Version> has been successfully installed."
        
      Click "Finish" 

      Repair - 09.png

Keywords

CR, install , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , How To

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020