SAP Knowledge Base Article - Preview

3009695 - How-to define a default sender address when using Smartforms

Symptom

You would like to define a default sender address (i.e. support@company.com) when working with PPF email actions in IT Service Management. When working with Mail Forms-based actions (i.e. SMIN_STD_MAIL), this requirement can be fulfilled using parameter DEFAULT_SENDER_EMAIL. However, mentioned parameter is not taken into account when defining Smartforms-based actions (i.e. SMIN_STD_FIND_PARTNER_FDT).


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Environment

 SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

 Smartforms, default sender, DEFAULT_SENDER_EMAIL, SMIN_STD_FIND_PARTNER_FDT, Support Team, email, mail,  DEFAULT_SENDER_EMAIL , KBA , BC-SRV-GBT-PPF , Post Processing Framework , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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