SAP Knowledge Base Article - Preview

3008906 - Calls in the Callback queue remain waiting for long periods of time

Symptom

  • Call Back Requests (CBR), created by customers remain in the queues for long period of time
  • Business wants to have these CBRs deleted automatically after some criteria is met, like for example, after 5 minutes of inactivity


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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