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3008834 - Error 'Service tree "/default_host/sap/public/bc/its" is not available for HTTP access' received while displaying the payslip

Symptom

The error 'Service tree "/default_host/sap/public/bc/its" is not available for HTTP access' is received while trying to access the payslip through the SuccessFactors when Internet Explorer 11 is used.

The same issue can occur on different scenarios and environments. The key point is the domain change while navigating through the pages (see the "Reproducing the Issue" section).


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Environment

  • SAP SuccessFactors - Central Payroll
  • SAP HCM on cloud
  • Microsoft Internet Explorer 11 

Product

SAP NetWeaver all versions ; SuccessFactors Employee Central Payroll 1.0

Keywords

KBA , LOD-SF-INT-PAY , please use LOD-EC-GCP-PY* , LOD-SF-INT , Integrations , BC-CST , Client/Server Technology , BC-FES-ITS , SAP Internet Transaction Server , Problem

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