SAP Knowledge Base Article - Public

3008696 - Unable to Save Career Site Builder Configuration After Importing Site Settings - Recruiting Marketing


When attempting to save the site configuration in Career Site Builder (CSB) after importing Site Settings under Tool > Import & Export from stage environment to production (or vice versa) the following message occurs in CSB and the configuration is not saved.

"The system failed to save the site configuration"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Marketing (RMK)
    • New Command Center
    • Career Site Builder (CSB)

Reproducing the Issue

  1. Access the new Command Center;
  2. Click on Career Site Builder icon;
  3. Go to Tools > Import & Export > Import tab;
  4. Upload the Site Settings XML file exported from the stage environment (or from production)
  5. Go to Settings > Site Configuration > Site Integrations tab
  6. Fill out the required fields;
  7. Click on the Site Information tab;
  8. Click on the save button.

The following error occurs



The Job Alert E-mail Address field in the Site Information tab has an invalid email for the environment the site is on.

The field in a stage environment should have the value

The word stage is not valid for an email in a Production environment. Consequently this will cause an error when trying to save the configuration in CSB.


You can use one of the following approaches to solve this issue:

Solution 1

After importing the Site Settings 

  1. Go to CSB Settings > Site Configuration > Site Information tab;
  2. Fix the email by removing the word stage from it;
  3. Complete the configuration in the Site Integrations tab;
  4. Press the Save button.

Solution 2

Before importing the Site Settings

  1. Go to CSB > Tools > Import & Export > Export tab;
  2. Export the Site Settings XML file;
  3. Open the file with a text or XML editor (e.g. Notepad++, Oxygen, etc...);
  4. You will need to adjust the agent email address field accordingly:
    • <agentemailaddress><![CDATA[]]></agentemailaddress>
  5. Save the file;
  6. Import the modified file in Tools > Import & Export > Import tab > Site Settings.

In the above example the email is the same as defined in stage. The word stage is invalid, so it should be removed. With regards part before the @, it should be adjusted accordingly.

See Also

  • 2639631 - Cutover Task - Importing and Exporting Site Settings, CSB Settings and Category pages Recruiting Marketing
  • 3006706 - About the new Command Center - Recruiting Marketing
  • 3007565 - Manage API Credentials in Career Site Builder - Recruiting Marketing


The system failed to save the site configuration, CSB, new Command Center, Site Settings, Import, Go-Live Task , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem


SAP SuccessFactors Recruiting all versions


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