SAP Knowledge Base Article - Preview

3008434 - Unable to synchronize incidents with SAP as of SAP Solution Manager 7.2 SP11

Symptom

There is new update from SAP for incidents, but the update could not be synchronized by job of AI_CRM_IM_UPDATE_FROM_SAP_WS.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

No message created from SAP incident, due to report settings, SM_ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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