You notice that it is not possible to adapt the options under the e-mail reply pop-up in ticket interactions.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- Navigate to Interactions tab.
- On the top-right menu, click Start Adaptation.
- Click New or Reply the last interaction.
- See the options under the e-mail editor.
- See you are unable to Adapt them.
At the moment it is not possible to adapt pop-up related options, due to framework design.
This is the system expected behavior.
E-mail, Interactions, Pop-up, Options, Adapt, Adaptation Mode, Personalize, C4C, Service, Ticket, Service Request, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To