SAP Knowledge Base Article - Public

3007710 - Unable to add recipients to CC/BCC when using RCM Email Templates - Recruiting Management


When sending Adhoc emails or using RCM Email Templates to send emails, users are unable to add recipients on CC and BCC fields.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to any feature that will let you send emails using RCM Email Templates or Adhoc Emails (e.g Job Requisition, Offer Letter)
  2. On the CC or BCC field, add a user.
  3. The added user is not saved and it is deleted upon the input of the field.


The Engineering Team identified this issue as a defect and is currently working on a fix.


The fix was due to be delivered as part of 2011 release but there was a regression with it. They are investigating it again.

As a workaround, you can disable Universal Person Auto-Complete Search in Provisioning.

  1. Go to Provisioning
  2. Search for "Disable Universal Person Auto-Complete Search"
  3. Check the box "Disable Universal Person Auto-Complete Search from Provisioning"
  4. Click on "Save"

As a customer, you do not have access to Provisioning. Kindly reach out to your Partner or to Product Support to implement the suggested workaround.

See Also

INC0056432, INC0171629


CC, BCC, Email, Offer Letter, Email Recipients , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting 2011