SAP Knowledge Base Article - Public

3007103 - Application Error when Scheduling an Interview - Recruiting Management

Symptom

When scheduling an interview and selecting the interview duration to any time above 30min, an error occurs.

When a recruiter updates the time of an interview in interview scheduling using the slider and selects find availability the system throws an error message in the system.

When the interview timeslot is manually dragged, a decimal number is shown.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Recruiting
  2. Interview Scheduling
  3. Go to a Job Req ID
  4. Select a Candidate
  5. Add Interviewer/Interviewers
  6. Edit the time in the grid, by dragging it to select anything above 30min (45min, 60min and so on)
  7. Click on "Find Availability"
  8. An error occurs

or 

  1. Recruiting
  2. Interview Scheduling
  3. Go to a Job Req ID
  4. Select a Candidate
  5. Add Interviewer/Interviewers
  6. Edit the time in the grid, by dragging it to select anything above 30min 
  7. Click on Add Custom Slot
  8. An error occurs

Also, sometimes the time grid shows decimals instead of integers, i.e. 60.333333.



Cause

The issue seems to be related to browser screen resolution. 

Resolution

The issue will be fixed in Preview on the 2nd of February and in Production on the 5th of February. 

In the meantime, please use the following workaround:

Go to Settings -> Accessibility Options and enable the Enhanced Keyboard Navigation checkbox. This will give users a dropdown box with interview durations (as well as the slider which will still cause the error). This setting is a personal preference and will need to be enabled by each affected user. 


Keywords

fingerprint=5a279a6cd22bca0364317b18d7469f177fb48ae3, fingerprint=352ae3070eccfdfe1566f3c093ad2beee86c737c, fingerprint=284122ff8d6e7673af333b4f2405771b4a5aae4c, decimals, interview timeslot, interview scheduling, PTCH-34885 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions