SAP Knowledge Base Article - Public

3006294 - Nothing happens when Nudge button is clicked - Onboarding

Symptom

When user tries to Nudge an activity, nothing happens

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Proxy as the User

2. Go to Onboarding Dashboard and choose an onboardee

3. Click nudge to an activity

4. Nothing happens

Cause

The reason that this is happening is due to the user is lacking permissions for Nudge to work.

Error can be checked in Developer Tools in the browser.


Sample Error:

"[COE0018]No activity found with activityId : <Process ID>and objectType : WELCOME_MESSAGE_ACTIVITY or User do not have sufficient permission on the activity."

Resolution

Please provide permission to the affected user:

1. Admin Center -> Manage Permission Role

2. Onboarding 2.0 or Offboarding 2.0 Object Permission -> Message Task


Once proper permission is provided, Nudge button will now work.

See Also

2928824 - Error "Unable to nudge assignee(s) for this activity." when try to send a message to assignee

Keywords

ONB 2.0, Nudge, User do not have sufficient permission on the activity, WELCOME_MESSAGE_ACTIVITY , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding 2005