SAP Knowledge Base Article - Public

3005786 - Getting error messages when trying to import data from HANA in SAP Analytics Cloud (SAC)


The following error message occurs in SAP Analytics Cloud (SAC), when trying to import data from HANA

  • The job failed due to an unexpected internal server error. Please contact your administrator.



  • SAP Analytics Cloud (Enterprise) 2020.21.14

Reproducing the Issue

  1. Logon to SAC Tenant. 
  2. Open the afected model.
  3. Go to the "data management" tab. 
  4. Notice that the query from SAP HANA fails with different error messages or try to refresh one job to get the error message after some time.


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

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SAP Analytics Cloud 1.0