SAP Knowledge Base Article - Public

3005731 - Cancellation reason has no drop down value to cancel Offboarding - Onboarding 2.0

Symptom

Customer is unable to cancel any offboarding process as the cancellation reason has no drop down value.



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 2.0 - All Versions

Reproducing the Issue

  1. Go to Offboarding dashboard
  2. View all tasks for any candidate
  3. Click on Action menu > Cancel Offboarding
  4. Click on Select cancellation reason dropdown
  5. No values are available

Cause

Picklist ONB2CancelOffboardingReason is missing in Picklist Center

Resolution

Create the picklist ONB2CancelOffboardingReason in picklist center, with the respective reasons.

See Also

Canceling the Offboarding Process

Keywords

offboarding 2.0. cancel, reason, dropdown, blank, reasons, missing, cancellation , KBA , LOD-SF-OBX-OFT , OFB Tasks , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding