SAP Knowledge Base Article - Public

3005718 - When Scheduling an interview User receives an error message

Symptom

When scheduling an interview using interview scheduling the organizer receives an error 

Fingerpring: 693ace4c3563c09bf5f74d682782dd65f2e90b99

Environment

SAP SuccessFactors Recruiting Management.

Reproducing the Issue

  1. Go to interview scheduling 
  2. Select job requisition
  3. Error Occurs with fingerprint: 693ace4c3563c09bf5f74d682782dd65f2e90b99  

Cause

The root cause of the issue is that the localized pick list values (translations) were not maintained for a picklist in the "more information" section of the candidate profile Eg: Country or State picklists

Resolution

To resolve the issue you will need to check the picklist in picklist center. 

  1. Identify the affected candidate 
  2. Go to Job requisition 
  3. Select the candidate 
  4. Review the more information section and confirm the picklist. 
  5. Once picklist is indentified go to Picklist center 
  6. Search the picklist 
  7. Select the value and check the translation 
  8. Add missing translation to all labels 
  9. Save 

Once the labels have been update the interview process can proceed. 

Keywords

693ace4c3563c09bf5f74d682782dd65f2e90b99, Interview schedule error, picklist, translation , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions