SAP Knowledge Base Article - Public

3005660 - Error during the Installation of Outlook Addin via Sotware Center : Addin.vsto did not succeed

Symptom

When the Outlook Addin MSI file is pushed via the Software Center and due to Network issues, if the Installation fails, then the below mentioned error occurs when you try to re-install the Addin.

vsto_Addin _error.png

Environment

MS Outlook

Cause

As the previous Installation/push failed via the Software Center, there will be some residual files that has been left behind. Because of this, installtion fails all the time.

Resolution

You will have to clear the App cache by running the following command in the CMD Module with Admin rights

rundll32 dfshim CleanOnlineAppCache

Keywords

KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer add-ins all versions