SAP Knowledge Base Article - Public

3005318 - Failed to retrieve Learning To-Do items

Symptom

When accessing the BizX To-do tile with Learning items or the BizX notification with to-do receive the error: Failed to retrieve Learning To-Do items

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Access the BizX To-do tile with Learning items or the BizX notification with to-do items from Learning and receive the error: Failed to retrieve Learning To-Do items

Cause

The LMS BizX configuration file baseURL includes  / at the end of the URL.

Resolution

With newer cipher and stricter token authorizations certain updates can cause this error to occur after patching or releases even where it worked before and simply removing this / at the end of the URL will resolve it.


The steps in LMS are as follows:

  1. System configuration
  2. Configuration
  3. System configuration
  4. Bizx
  5. Search for BaseURL
  6. For example if you see BaseURL =https://hcm41.sapsf.com/ it should be BaseURL=https://hcm41.sapsf.com  [You will see when you login to Bizx the url that you require to add here. It can be different this is only an example and this URL will need to be updated on the LMS side for the above configuration but it should be without the / at the end of the url to avoid this error as seen in the example]

See Also

2590739 - Integration issue : "The requested operation is not available" when navigating from BizX to LMS

Keywords

sap, sf, success, factors, learning, lms, url, baseURL, todo, to-do, to do, failed to retrieve, items, error , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Learning all versions