SAP Knowledge Base Article - Public

3005318 - Failed to retrieve Learning To-Do items

Symptom

When accessing the BizX To-do tile with Learning items or the BizX notification with to-do receive the error: Failed to retrieve Learning To-Do items

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Access the BizX To-do tile with Learning items or the BizX notification with to-do items from Learning and receive the error: Failed to retrieve Learning To-Do items

Cause

The LMS BizX configuration file baseURL includes  / at the end of the URL.

Resolution

  With newer cipher and stricter token authorizations certain updates can cause this error to occur after patching or releases even where it worked before and simply removing this / at the end of the URL will resolve it.

See Also

2590739 - Integration issue : "The requested operation is not available" when navigating from BizX to LMS

Keywords

sap, sf, success, factors, learning, lms, url, baseURL, todo, to-do, to do, failed to retrieve, items, error , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Learning all versions