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3005280 - "Live connection has failed. Please try again later" error when opening stories based on tunnel type connection in SAP Analytics Cloud mobile applications

Symptom

  • The following error message occurs in SAP Analytics Cloud (SAC):
    "Live connection has failed. Please try again later" 
  • The same stories working fine in a desktop browser.


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Environment

  • SAP Analytics Cloud (Enterprise) 2020.21.14
  • SAP Analytics Cloud iOS mobile app (latest)
  • SAP Analytics Cloud Android mobile app (latest)

Product

SAP Analytics Cloud 1.0 ; SAP HANA, platform edition 2.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , LOD-ANA-MOB-AND , SAC Mobile Android Specific , Bug Filed

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