SAP Knowledge Base Article - Public

3004853 - Candidate profile is empty to some candidates - Recruiting Management

Symptom

None of the fields are visible for some candidates when they are trying to access their candidate profiles. But some candidates can access those fields with their information.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Log in to Instance

2. Go to Careers >> My Candidate Profile

3. None of the fields are visible.

Cause

Country code of the candidate is in incorrect format. It should be a 2 letter code of the country and not as a whole word defined in the candidate profile.

Resolution

Change the country code field on the Candidate profile and make sure that it is in a 2 letter code format and not as a whole word of the country.

Any changes to address field in Employee Profile will sync the country field value to candidate profile and the COUNTRY_CODE should be updated with 2 letter code.

See Also

2220688 - Candidate Country field behavior and Known Issues - Recruiting Management

Keywords

Candidate profile, empty candidate profile, values missing , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting 2005