SAP Knowledge Base Article - Public

3004821 - Legacy inline launch synchronous SCORM API bookmarking and completion issues in Edge & Chrome Browsers

Symptom

When using the legacy inline launch (not coursehome or new window) in Chrome or Edge for SCORM courses, note the bookmarking is not saved when SCORM content is not completed and browser is closed ending user session.
Note cached bookmarking may exist when relaunching content after closing the inline window only.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Launch any SCORM content using the legacy inline window and note tracing shows the synchronous scorm API is not being called for bookmarking (this requires experience using browser console logs your content designer, partner or community may help provide).

Cause

Being investigated in INC0206786

Resolution

Being investigated in INC0206786, but workarounds including using launch in new window or coursehome.

See Also

2876002 - Changes to course tracking with Google Chrome 80,83 and Edge 83 release

Keywords

SAP, SF, success, factors, LMS, learning, scorm, bookmark, bookmarking, completion, synchronous, api, content, ceomplete, bookmarks, chrome, edge , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Bug Filed

Product

SAP SuccessFactors Learning 2005 ; SAP SuccessFactors Learning 2011