SAP Knowledge Base Article - Public

3004802 - HCP Account url missing - Onboarding

Symptom

When Compliance Setting is enabled, an error is showing "Failed to change the status of the Compliance Setting".

When checked in backend logs, "HCP Account url missing" is showing.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Enable Compliance Setting in the environment.

Cause

The root cause of the issue is that the in Provisioning -> Company Settings -> Enable Print Forms Generation is currently not enabled

Resolution

Please do enable this in Provisioning and provide the valid credentials.

Kindly make sure that there are no space before and after URL, User ID and Password to avoid further errors.

 

Reminder:

API Access should be the URL used in Provisioning in "Enable Print Forms Generation" 

● UI access: https://formsservice<......>.hana.ondemand.com/print-forms-service
● API access: https://formsservice<......>.hana.ondemand.com/print-forms-service/odata/PDF

See Also

2871143 - How to request Print Form Services URL - Onboarding 2.0

2873673 - Issue while uploading XDP files - Onboarding 2.0

Keywords

ONB 2.0, HCP Account url missing, Compliance Setting, Enable Print Forms Generation , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding 2011