SAP Knowledge Base Article - Public

3004286 - How to re-create SuccessFactors application on IAS admin console if deleted


  • How to re-create SuccessFactors application on IAS admin console if deleted;
  • Not able to Activate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration upgrade with error below:
    • "Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator."
  • Missing SuccessFactors Application on Admin Console after Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration upgrade;


  •  SAP SuccessFactors HXM Suite
  • SAP Cloud Platform Identity Authentication (IAS)

Reproducing the Issue

[Enter your Reproducing the Issue here...]


For some reason SuccessFactors Application is not on IAS Admin Console -> Applications, likely it was wrongly deleded.


If you have not run Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration upgrade, the solution is to run the upgrade and follow the implementation steps on KBA 2791410.

If you already had run the upgrade above and had the SuccessFactors application, you likely deleted it by accident. So please follow steps below to re-create it:

  1. Refer to KBA 2747798 and generate the metadata for your SuccessFactors instance;
  2. Go to your IAS Admin Console;
  3. Go to Application & Resources -> Applications; (see screenshot below from IAS for reference from the next steps)

setup SF on IAS.png

  1. Make sure that there is no applications already created for your SuccessFactors tenant. If it already exists, this KBA is not relevant;
  2. Click +Add button on the bottom of the screen to create a new application;
  3. You need to put a name to the application, upgrade creates as "SuccessFactors - <Company ID>", so we suggest to use the same pattern;
  4. On Subject Name Identifier, make sure that SAML 2.0 is selected;
  5. Go to SAML 2.0 Configuration;
  6. Browse for the metadata created on step 1 and import it;
  7. On Subject Name Identifier, make sure that Login Name is selected;
  8. On Default Name ID Format, make sure that Unspecified is selected;
  9. On Apply Function to Subject Name Identifier, make sure that None is selected; 
  10. Other settings do not have a defined standard as will depends on your implementation. For them, refer to KBA 2791410 and the guide that it refers to;
  11. If you re-create SF application on IAS (following steps above) and face issues to Activate or login to SF using IAS, please refer to this KBA 2954188 for troubleshooting guidance;

See Also


IAS SF SuccessFactors Identity Authentication application deleted , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IDS , Identity Authentication Service , How To


SAP SuccessFactors HXM Core 2011