SAP Knowledge Base Article - Public

3003808 - Failed intermittently to schedule data import from SAP Cloud for Customer Analytics into existing model in SAP Analytics Cloud (SAC)

Symptom

When trying to schedule data import from SAP Cloud for Customer Analytics into existing model in SAP Analytics Cloud (SAC), the following error occurs intermittently:

  • exception: "EPM_SERVICE : {"errorCode":"INTERNAL_ERROR","rawError":"com.sap.epm.da.staging.StagingException: com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: Object is closed: com.sap.db.jdbc.HanaPreparedStatementFinalize@22c0bb92[closed]","isUserError":false}"

  • exception: "EPM_SERVICE : {"errorCode":"JOB_QUEUE_TIMEOUT","isUserError":false}"

  • exception: "EPM_SERVICE : {"packageId":"sap.fpa.services.resource.dataAcquisition","objectName":"message_dataAcquisition","messageId":"INTERNAL_DA_ERROR","args":["{\"code\":\"INTERNAL_DA_ERROR\",\"message\":\"org.postgresql.util.PSQLException: FATAL: permission denied for database ...  Detail: User does not have CONNECT privilege.\"}"],"message":"An unexpected error occurred in data acquisition service, please contact system administrator. ...}"

  • exception: "EPM_SERVICE : {"errorCode":"PLUGIN_ERROR","rawError":"Response from external server has status code of 400"...}"

  • exception: "EPM_SERVICE : {"errorCode":"PLUGIN_ERROR","rawError":"Failed to connection to server: Read timed out ...}"

Environment

  • SAP Analytics Cloud (Enterprise) 2020.2020.21.11

Reproducing the Issue

  1. Schedule Job to import data from SAP Cloud for Customer Analytics into existing model in SAP Analytics Cloud (SAC).

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, C4C, job, schedule, import, acquire, log, EPM_SERVICE, JDBCDriverException, JOB_QUEUE_TIMEOUT, INTERNAL_DA_ERROR, PLUGIN_ERROR , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0 ; SAP Cloud for Customer core applications 2011