SAP Knowledge Base Article - Preview

3003735 - Error in Scheduled PDF "Unable to retrieve data from the data source" in SAP Analytics Cloud (SAC)

Symptom

After scheduling a publication to PDF, the charts in the PDF show the error

"Unable to retrieve data from the data source.
Expect the dataset planning:[TENANT_X][][/<random characters>] is from universe"

However, exporting to PDF from within the story creates a PDF which properly shows all the charts without any errors.


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Environment

  • SAP Analytics Cloud (Enterprise) 2020.21.11

Product

SAP Analytics Cloud 1.0 ; SAP ERP 6.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, chart, schedule, export, fail, public, publication , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem

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