SAP Knowledge Base Article - Preview

3003674 - Outgoing Email is Missing Link to Incident in ITSM


  • How to configure Outgoing Email in ITSM
  • Information is missing when sending emails using More > Send Email
  • Outgoing email is missing link to incident
  • Outgoing email is not triggered automatically on status change



SAP Solution Manager 7.2


SAP Solution Manager 7.2


SOLMAN, itsm, 0005, smin, zmin, email, e-mail, outgoing email, more, send email, link, it service management, processor, reporter, configure, set up, trigger , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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