SAP Knowledge Base Article - Preview

3003674 - Outgoing Email is Missing Link to Incident in ITSM

Symptom

  • How to configure Outgoing Email in ITSM
  • Information is missing when sending emails using More > Send Email
  • Outgoing email is missing link to incident
  • Outgoing email is not triggered automatically on status change


Read more...

Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, itsm, 0005, smin, zmin, email, e-mail, outgoing email, more, send email, link, it service management, processor, reporter, configure, set up, trigger , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.