SAP Knowledge Base Article - Public

3003237 - Some users are unable to open My Favorite tab in SAP Analytics HUB

Symptom

  • Some users are unable to open My Favorite tab in SAP Analytics HUB
  • If accessing https://<Tenant URL>/hub/api/v1/favorite from browser, it returns error:
    There was an unexpected error (type=Internal Server Error, status=500)

Environment

  • SAP Analytics Cloud (Enterprise) 2020.23.2
  • SAP Analytics HUB 2021.01.01

Reproducing the Issue

  1. Log on to SAP Analytics HUB with affected users.
  2. Click My Favorites tab.
    => It failed with some error message.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, hub, my favorite, favorite , KBA , LOD-ANA-HUB , SAP Analytics Hub , Problem

Product

SAP Analytics Cloud 1.0