SAP Knowledge Base Article - Public

3002850 - Machine Learning: No Scoring for Opportunities Or Leads

Symptom

After activating the Machine Learning models on lead and opportunity you see that the score is not getting calculated.

Environment

SAP Cloud for Customer

Cause

All Leads & Opportunities have a status that is either Converted/Accepted/Declined or Won/Lost.

Instances with such statuses do not get scored.

Further, all opportunities and leads closed before the scoring model was activated in your system will not be scored.

Resolution

This is expected behaviour.

Instances with such statuses do not get scored as they are at the end of their life-cycle.

See Also

KBA 2659267 - Some Opportunities are not Scored by Machine Learning

Keywords

KBA , LOD-CRM-ML , C4C Machine Learning , LOD-CRM-LM , Lead Management , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer core applications 2008