3002642 - "Server not accessible" and "Unable to retrieve data from datasource" error happen when connecting stories from mobile.

Sometimes "Server not accessible" and "Unable to retrieve data from datasource" error happens and sometimes  chart keeps rolling and never appears when using BW live connection from mobile device.

•  SAP Analytics Cloud 2020.14.29

Connect to BW Live connection via advanced feature by mobile device.

This issue is currently under investigation of development team.

This issue is currently under investigation of development team.

• 2418879 - Information about IP ranges / addresses on SCP
• SAP Cloud Platform > Home > What is SAP Cloud Platform > Regions
• SAP Cloud Platform Connectivity > Home > Connectivity > Cloud Connector > Installation > Prerequisites
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud > Learning > Data Connections
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
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