SAP Knowledge Base Article - Public

3002642 - "Server not accessible" and "Unable to retrieve data from datasource" error happen when connecting stories from mobile.

Symptom

Sometimes "Server not accessible" and "Unable to retrieve data from datasource" error happens and sometimes  chart keeps rolling and never appears when using BW live connection from mobile device.

Environment

  •  SAP Analytics Cloud 2020.14.29

Reproducing the Issue

Connect to BW Live connection via advanced feature by mobile device.

Cause

This issue is currently under investigation of development team.

Resolution

This issue is currently under investigation of development team.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-MOB , SAC Mobile , Problem

Product

SAP Analytics Cloud 1.0