SAP Knowledge Base Article - Public

3002524 - I9 doesn't show up for New Hire - ONB 2.0

Symptom

  • Customer says I-9 does not come up for candidate for signature in Onboarding 2.0
  • Cannot find object definition for entity com.successfactors.onb2compliance.bean.i9.I9UserData.
  • Error with I-9 generation in Onboarding 2.0.
  • Candidates are not getting i-9 Form for signature.

Environment

SAP SuccessFactors Onboarding

Cause

There is a bug that if some thing is changed in Provisioning Company settings page, I9 objects gets disabled.

Resolution

Follow these steps to resolve it:

  1. Disable the I9 Feature in compliance settings.
  2. Go OData API Metadata Refresh And Export > Clear Odata Cache
  3. Go to Provisioning > Manage Scheduled jobs > Run the BizX Daily Rule job
  4. Wait for a few minutes
  5. Go back to Compliance settings and enable the I9 feature
  6. Wait for 20 minutes
  7. Create a fresh candidate and try a new test.

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Problem

Product

SAP SuccessFactors Onboarding all versions