3002524 - I9 doesn't show up for New Hire - ONB 2.0

• Customer says I-9 does not come up for candidate for signature in Onboarding 2.0
• Cannot find object definition for entity com.successfactors.onb2compliance.bean.i9.I9UserData.
• Error with I-9 generation in Onboarding 2.0.
• Candidates are not getting i-9 Form for signature.

SAP SuccessFactors Onboarding

There is a bug that if some thing is changed in Provisioning Company settings page, I9 objects gets disabled.

Follow these steps to resolve it:

1. Disable the I9 Feature in compliance settings.
2. Go OData API Metadata Refresh And Export > Clear Odata Cache
3. Go to Provisioning > Manage Scheduled jobs > Run the BizX Daily Rule job
4. Wait for a few minutes
5. Go back to Compliance settings and enable the I9 feature
6. Wait for 20 minutes
7. Create a fresh candidate and try a new test.

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Problem