SAP Knowledge Base Article - Public

3001905 - Unable to access Agency portal - Recruiting Management


  • When trying to reset password for agency user, users are getting Internal server error.


  • When trying to log into the agency portal, agency user receives the following error message and is unable to log into the agency portal:
    • Unexpected exception occurred or API Servers may be down. Please retry after some time or contact the System Administrator.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Set Up Agency Access
  2. Create a User for the agency
  3. Try resetting the password


The issue is due to the migration script and the permissions related to agency got skipped.


  1. Go to Manage Recruiting settings
  2. Disable Recruiting Agency Access   >> save
  3. Re-enable Recruiting Agency Access .
  4. Once done do a OData API Metadata Refresh And Export.


SF, Success Factors, RCM, Agency, Internal server error, API error , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem


SAP SuccessFactors Recruiting all versions