SAP Knowledge Base Article - Public

3001905 - Unable access Agency portal


  • When trying to reset password , getting Internal server error.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management

Reproducing the Issue

  • Go to Set Up Agency Access
  • Create a User for the agency
  • Try resetting the password


The issue is due to the migration script and the permissions related to agency got skipped.


  • Go to Manage Recruiting settings
  • Disable Recruiting Agency Access   >> save
  • Re-enable Recruiting Agency Access .

Once done do a OData API Metadata Refresh And Export.


Agency, Internal server error . , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting 1905