When creating offer approval, richText field is missing.
However, when the offer is sent and the status changes to pending approval, the richText field appears.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Add richText field in offer detail template, the source field is from job requisition
2. In job requisition, add the value in this related field
3. Create offer approval for a candidate in this job requisition, see field "HC Justification" is missing
4. Send this offer approval to an approver, see the field appears again
"richText" field is not supported in offer detail template except standard resume and coverletter field.
Remove richText field in offer detail template, using textarea type field instead.