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3001434 - When add new host, hdblcm stuck at "Collecting information from host".

Symptom

In a scale out system, when you try to add new host(s), hdblcm command hang forever.

hdblcm.log shows hdblcm stucks at the following phase.

---------------------------------
13:05:33.618 - INFO: Parameter 'addhosts' (AddHosts) is set by user, value = 'newhost'
13:05:33.618 - INFO: Parameter 'install_ssh_key' (InstallSSHKey) is set with default value = 'Yes'
13:05:34.501 - INFO: Checking key authorization (user name = 'root')
13:05:34.501 - INFO:   rsa keys found
13:05:34.519 - INFO:   rsa keys found
13:05:34.531 - INFO: Collecting host informations
13:05:34.592 - INFO:   Collecting information from host 'newhost'...

---------------------------------

"ping <newhost>" command works fine, and OS system log (/var/log/messages) from the new host does not reveal any error messages.

"Images/data in this KBA are from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP HANA Platform Edition 2.0 or higher.

Product

SAP HANA, platform edition 2.0

Keywords

HANA, scale-out, hdblcm, add host, addhosts, Collecting information from host, hang, stuck , KBA , HAN-LM-PLT , SAP HANA Platform Lifecycle Management , Problem

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